Frequently Asked Questions
Everything you need to know about your AJAZZ gear and orders.
What is the typical shipping time for AJAZZ products?
Standard shipping usually takes 7-15 business days depending on your location. Once your order is processed, you will receive a tracking number via email to monitor your delivery status.
Do AJAZZ mechanical keyboards come with a warranty?
Yes, all our authentic AJAZZ peripherals come with a 12-month limited warranty covering manufacturing defects and hardware failures under normal use conditions.
Where can I download the drivers and software for my device?
You can find the latest drivers, firmware updates, and customization software on our official 'Downloads' page. Ensure you select the specific model number listed on the bottom of your device.
What is your return policy for electronics?
We offer a 30-day return window. Products must be returned in their original packaging with all accessories included. Please contact our support team to initiate a Return Merchandise Authorization (RMA).
Are AJAZZ keyboards compatible with macOS and Linux?
Most of our keyboards are plug-and-play compatible with Windows, macOS, and Linux. However, specific customization software is primarily designed for Windows. Please check the product description for model-specific OS toggles.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay through our secure encrypted checkout gateway.